Returns

I hope that you really love my products, but I understand that sometimes you need to make a return. Any unwanted item/s can be returned within 30 days of delivery should the packaging be unopened and still in perfect condition.

Customers are responsible for return postage costs. Please use original Finn + Freya packaging and retain your proof of postage to help ensure safe delivery.

Starting a return

Please reply to your order confirmation email to let us know that you would like to make a return, and we will reply with further instructions.

If you cannot find your order confirmation email, please contact hello@finnandfreya.co.uk with your name, email and address. 

Items returned to us without prior contact sadly cannot be accepted.

How long will my return take to process?

We will process your return within 5 working days of receipt of the item and once it has been verified as returned in perfect condition. Refunds are returned to your original payment method.

If your return doesn’t reach us and you do not have your proof of purchase, I'm sorry we cannot process a refund.

Exclusions

There are a few exclusions to our returns policy which include:

  • Items with defects that you were made aware of at time of ordering
  • Items purchased during sample sales
  • Bundle and promotional returns

If you purchased a bundle, all items must be returned together. If you purchased during a free gift promotion, your free gift must be returned with your unwanted item if your order no longer meets the original free gift threshold after a return.

Exchanges

Unfortunately we cannot offer exchanges at this time.

I’ve received a damaged item

We check all of our products before they are shipped, however it is possible that a naughty one slips by. We’ll of course correct mistakes made on our part, for example if an incorrect item is sent or the quality does not meet our usual standards. And while we package our items with care, we appreciate that damage can happen during shipping. If your items do arrive with defects, please keep hold of all packaging and reply to your order confirmation email with a picture of the damage within 3 days of delivery.

Items with a fault as a result of mishandling or misuse will not be refunded or replaced.